Terms of Use

Effective Date: December 17, 2024

Welcome to Optimal Motion and Movement, LLC (“we,” “us,” or “our”). These Terms of Use (“Terms”) govern your access to and use of our services, including in-person and virtual physical therapy services, our website, and any related content (“Services”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our Services.

1. Services Overview

Optimal Motion and Movement, LLC is a concierge physical therapy practice based in Florida.

We operate on a cash-based model for most services and may utilize third-party billing for clients using insurance-based options.

Our Services are provided on an as-available basis and may vary based on client needs and applicable regulations.

2. Eligibility

You must be at least 18 years old or have the consent of a legal guardian to use our Services.

By using the Services, you represent and warrant that:

You have the legal capacity to enter into a binding agreement.

The information you provide is accurate and complete.

Your use of the Services complies with applicable laws and regulations.

3. Payment Terms

3.1 Cash-Based Model: Payment is due at the time of service unless other arrangements have been made in advance. We accept payments via cash, check, Zelle, or bank transfer.

3.2 Insurance Billing: For insurance-based clients, we may partner with third-party billing services. You are responsible for providing accurate insurance information and for any fees or balances not covered by your insurance provider. Any disputes regarding insurance reimbursement are between you and your insurance provider.

3.3 Refunds: Payments are generally non-refundable unless otherwise stated in a specific agreement or required by law.

4. Scheduling and Cancellation

4.1 Appointments: Appointments can be scheduled via our website, phone, or email.

4.2 Cancellation Policy: We require at least 24 hours’ notice for cancellations or rescheduling. Failure to provide adequate notice may result in a cancellation fee of $45.

4.3 No-Show Policy: Clients who fail to show up for an appointment without prior notice may be charged the full service fee.

4.4 Services will be disrupted until all outstanding balances, including cancellation and no-show fees, are paid in full.

5. Use of Services

You agree to use the Services solely for their intended purposes and in compliance with all applicable laws. Misuse of the Services, including but not limited to providing false information, disrupting operations, or engaging in unauthorized activities, may result in termination of access.

6. Medical Disclaimer

Our Services are not a substitute for professional medical advice, diagnosis, or treatment.

Always seek the advice of your physician or other qualified health provider with any questions regarding a medical condition.

Reliance on any information provided by us is solely at your own risk.

7. Liability Limitations

To the fullest extent permitted by law, Optimal Motion and Movement, LLC disclaims all liability for any damages resulting from your use of the Services.

This includes but is not limited to direct, indirect, incidental, punitive, or consequential damages.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

9. Modifications

We reserve the right to modify these Terms at any time.

Changes will be effective immediately upon posting to our website.

Your continued use of the Services after changes are posted constitutes your acceptance of the modified Terms.

10. Governing Law

These Terms are governed by the laws of the State of Florida.

Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Hillsborough County, Florida.

11. Dispute Resolution

11.1 Mediation: If a dispute arises between you and Optimal Motion and Movement, LLC regarding these Terms or the Services, both parties agree to first attempt to resolve the dispute informally through good-faith negotiations. If the dispute cannot be resolved informally within 30 days, the parties agree to engage in mediation facilitated by a neutral third-party mediator.

11.2 Arbitration: If mediation fails to resolve the dispute, the parties agree to submit the dispute to binding arbitration administered by the [American Arbitration Association (AAA) under its [specify rules, e.g., Consumer Arbitration Rules]. The arbitration shall take place in Hillsborough County, Florida, and the decision of the arbitrator shall be final and binding.

11.3 Waiver of Class Actions: You agree to resolve disputes with Optimal Motion and Movement, LLC on an individual basis and waive any right to participate in a class action or collective lawsuit.

11.4 Costs: Each party shall bear its own costs and expenses related to mediation and arbitration, except as required by law or arbitration rules.